One Matrix NYC is committed to protecting your privacy. This policy explains the types of personal information we collect, how we use it, and the steps we take to ensure your data remains secure within our digital laboratory environment.

1. Who We Are

This Privacy Policy applies to One Matrix NYC, a research-led skincare brand operating exclusively online within the United States. For the purposes of data protection, One Matrix NYC is the data controller of your personal information.

2. Information We Collect

We collect information that allows us to provide our formulations and improve our research. This includes:

• Contact Information: Name, email address, and shipping address.

• Payment Information: Securely processed credit or debit card details for order fulfillment.

• Health & Skin Profiles: Information regarding skin concerns or reactions provided during virtual consultations.

• Technical Data: IP addresses, browser types, and site activity collected through cookies to improve your user experience.

3. How We Use Your Information

We process your data to provide a seamless laboratory-to-consumer experience. Specifically, we use it to:

• Fulfill Orders: Process payments and ship your formulations within the USA.

• Advance Research: Use your feedback and skin concerns to inform the development of our Cellular Peptide Matrix.

• Customer Support: Respond to inquiries, process returns, and manage your account.

• Direct Correspondence: Send updates on new research and product launches if you have opted into our mailing list.

4. Sharing Your Data

One Matrix NYC does not sell your personal information for monetary compensation. We only share data with essential service providers:

• Logistics & Delivery: To ensure your products are delivered to your door.

• Payment Processors: To facilitate secure transactions and prevent fraud.

• Technical Infrastructure: Providers that host our website and manage our secure database.

5. Security & Retention

As an online-only brand, we maintain administrative and technical safeguards to protect your data:

• Encryption: All credit card transactions are encrypted in transit and removed from our active system once an order is dispatched.

• No Physical Monitoring: Since we operate without a physical storefront, we do not utilize CCTV or in-person tracking.

• Data Minimization: We only retain your personal information for as long as necessary to fulfill your orders or comply with legal requirements.

6. Your Rights and Choices

You have the following rights regarding the data we hold:

• Access & Portability: You may request a copy of your personal data in a structured format.

• Correction: You can ask us to update or fix inaccurate information.

• Deletion: You may request the removal of your data, subject to legal or contractual retention needs.

• Marketing Opt-Out: You can unsubscribe from our newsletters at any time using the link provided in our emails.

7. Regional Compliance (CCPA & State Laws)

We comply with applicable US state privacy laws. Residents of certain states, such as California, have specific rights to request a notice regarding the categories of data we share with third parties for business purposes.

8. Children’s Privacy

We do not knowingly collect information from individuals under the age of sixteen (16). If we discover such information has been collected, it will be purged from our records immediately.

9. Contact Us

For any questions or concerns regarding this policy, please contact our privacy team:

• Email: info@onematrixlife.com

• Address: Manhattan, New York, USA