1. Scope of Service

These Terms and Conditions apply to all transactions and interactions conducted through the One Matrix NYC digital storefront. By finalizing a purchase, you agree to the terms in effect on the date of your order. We do not recognize outside terms or modifications unless we have provided explicit written consent.

2. Order Acceptance and Contracts

• 2.1 Digital Orders: You may purchase our formulations through our website by following the prompted checkout steps.

• 2.2 Non-Binding Browsing: The display of products in our shop is an invitation for you to make an offer and does not constitute a legally binding contract. A formal agreement is only created once you submit your payment and click the final "Confirm Purchase" button.

• 2.3 Confirmation Process: After you place an order, we will send an automated receipt. This receipt acknowledges that we have received your request but does not mean your order has been accepted. The contract is officially finalized only when we send a separate email confirming that your order has been processed or shipped.

3. Pricing and Domestic Shipping

• 3.1 Final Pricing: All listed prices are in USD and include applicable sales tax based on your state's requirements.

• 3.2 Complimentary US Delivery: We are pleased to offer complimentary standard shipping on all orders within the United States. While we work to ensure your formulations arrive quickly, we cannot guarantee specific arrival dates or times.

• 3.3 Price Integrity: We do not offer "price matching" against other brands or retailers. Additionally, we cannot apply discounts retroactively if a product's price changes after your purchase is completed.

4. Inventory and Limits

• 4.1 Purchase Limits: Due to the high-concentration nature of our peptide matrices, we reserve the right to limit the number of items per customer for certain formulations.

• 4.2 Out-of-Stock Items: If a formulation becomes unavailable after you place your order, we will notify you immediately. In such cases, we will cancel the request and issue a full refund to your original payment method.

5. Payment Methods

• 5.1 Immediate Payment: Payment is required in full at the time the order is placed.

• 5.2 Accepted Methods: We accept major credit cards (VISA, MasterCard, American Express), PayPal, and other verified digital payment platforms.

• 5.3 Electronic Records: By shopping with us, you agree to receive all invoices, receipts, and order updates exclusively via email.

6. Returns and Safety Protocols

• 6.1 Return Period: You may request a return within 14 days of delivery.

• 6.2 Hygiene & Integrity: To protect the purity of our laboratory-grade products, we cannot accept returns for any item that has been unsealed or opened. Products must be returned in their original, tamper-evident packaging to be eligible for a refund.

• 6.3 Return Shipping: Customers are responsible for the costs associated with shipping items back to our facility.

7. Limitations of Liability

• 7.1 Standard Liability: One Matrix NYC is responsible for damages only in cases of gross negligence or intentional misconduct.

• 7.2 Exclusions: We are not liable for indirect losses, loss of profit, or failure to achieve specific aesthetic results, as skin and hair responses vary by individual.

• 7.3 Legal Protections: These terms do not limit our liability for personal injury or health-related claims as mandated by US law.

8. Governing Law

• 8.1 Jurisdiction: These terms are governed by the laws of the State of New York.

• 8.2 Dispute Resolution: Any legal disputes arising from your use of this site or purchase of our products will be handled in the courts of New York, NY.